Tesco Payments
Objective
To understand what’s the behaviours are with weekly shopping within households and if family members/housemates are part of the process. Issues mainly focued on failed payments, shopping cart abandonment and budgeting.
Hypotheses
Simplifying the payments journey to inform customers that patyment for their shopping has not been taken at the time of placing an order.
Process
Unmoderated interviews with 12 participants. Unmoderated tests with:
- Split payment - happy path
- Split payment with payment decline
